Refund policy

Deleks USA, Inc.
Last updated: 09/17/2026 · Effective: 09/07/2026

AT A GLANCE

Return window 30 days from delivery, for unused products in original packaging
Authorization Required. Contact us for an RMA number before shipping anything back
Return freight We arrange it and deduct the actual cost from your refund. We pay it if we shipped the wrong item or the product is defective
Restocking fee 15% on machines; none on spare parts
Original shipping We absorb it. Nothing is deducted for the delivery we already paid for
Shipping damage Note it on the delivery receipt and tell us within 3 business days — see Section 3
Defects after use Handled under the Limited Warranty, not this policy — see Section 4
Before you return Do not cut the PTO driveshaft, mount the machine, or add fluids if you may want to return it — see Section 5

1. Cancelling an Order Before It Ships

You can cancel an order at no charge at any time before it leaves our warehouse. Contact us as soon as possible at quotes@deleks.com or (866) 384-3461 with your order number. We will refund the full amount to your original payment method.

Once a freight shipment has been picked up by the carrier, it can no longer be cancelled and must be handled as a return under Section 2.

2. Returning an Unused Product (Change of Mind)

You may return most products within 30 days of delivery, provided that all of the following apply:

  • the product is unused, unmounted and in resalable condition;
  • it is complete, with all components, hardware, manuals and accessories;
  • it is in its original packaging, crate or pallet;
  • the PTO driveshaft, if supplied, has not been cut or modified;
  • no fluids, oils or lubricants have been added;
  • you have an RMA number issued by us (see Section 6).

Restocking fee. A restocking fee of 15% of the product price applies to returned machines. It covers inspection, repackaging and the loss of value on a product that can no longer be sold as new. No restocking fee applies to spare parts returned unopened and unused, or to any return that results from a defect or from an error on our part.

Return freight. You are responsible for the cost of return transportation on a change-of-mind return. We arrange the return shipment for you with our own freight carrier and deduct the actual cost from your refund. We do this because these machines are heavy, they travel on a pallet or in a crate, and a carrier that is not used to handling this type of freight will damage them. Booking it through us is also normally cheaper than booking it yourself.

We will tell you the estimated freight cost before you commit to the return, so that you can decide with the full picture. Please be aware that return freight on a machine typically costs several hundred dollars.

Original shipping costs. We absorb the cost of the original delivery. Nothing is deducted from your refund for the outbound shipping we already paid for, even where your order shipped with free delivery. Ancillary services already provided at your request — liftgate, residential delivery, inside delivery, expedited shipping — are not refundable.

3. Damage in Transit

Freight damage must be caught at the moment of delivery. Please:

  1. Inspect the shipment before you sign. Look at the crate, pallet and product with the driver present.
  2. Write the damage on the delivery receipt in detail before signing. "Subject to inspection" is not enough. If the damage is visible and substantial, you may refuse the shipment.
  3. Photograph everything — the packaging, the pallet, and the product.
  4. Contact us within 3 business days at quotes@deleks.com with the photographs and the annotated delivery receipt.

We will arrange the repair, replacement or return at no cost to you, and we will handle the claim with the carrier.

If damage is not noted on the delivery receipt and is not reported within 3 business days, the carrier will normally reject the claim, and our ability to help you is limited.

4. Defective Products

Discovered on arrival, before use. If a product arrives with a manufacturing defect, contact us within 5 business days of delivery. We will repair it, replace it, or accept its return for a full refund, at our option. We pay freight in both directions and no restocking fee applies.

Because of this short window, please unpack and inspect your product as soon as it arrives, even if you do not plan to use it straight away.

Discovered later, or after the product has been put into service. This is handled under the DELEKS USA Limited Warranty, not under this policy. The Limited Warranty covers defects in materials and workmanship for 12 months on the complete machine, 24 months on frames and hydraulic cylinders, and 36 months on gearboxes, and sets out how to make a claim. You can read it at deleks.net/pages/warranty.

Under the Limited Warranty, most claims are resolved by supplying replacement parts, which is normally much faster for you than returning a heavy machine. The Limited Warranty does not provide for a refund of the purchase price.

Please note: damage caused by a PTO driveshaft that was not cut to the correct length before first use is not a defect, and is covered neither by the Limited Warranty nor by this policy. Please read the warranty document and watch our driveshaft video before running the machine for the first time.

5. Products We Cannot Accept Back

We cannot accept returns of:

  • products that have been used, mounted on a tractor or carrier machine, or put into service;
  • products whose PTO driveshaft has been cut or modified — once cut, the driveshaft is matched to your tractor and the product can no longer be sold as new;
  • products to which fluids, oils or lubricants have been added;
  • products that have been modified, altered, repainted, or fitted with non-original parts;
  • products returned without their original packaging, crate or pallet, or returned incomplete;
  • products damaged after delivery, or damaged in return transit because of inadequate packing (see Section 6);
  • spare parts that have been installed, or that have been opened where they were supplied sealed;
  • products returned after the 30-day window.

If a product arrives back to us in a condition that does not meet these requirements, we will contact you and offer either a reduced refund reflecting the loss of value, or the return of the product to you at your cost.

6. How to Return a Product

Step 1 — Contact us. Email quotes@deleks.com or call (866) 384-3461 with your order number, the product, the serial number where applicable, the reason for the return, and photographs of the product and its packaging.

Step 2 — Wait for your RMA number. Our U.S. customer service team will respond within 2 business days with an RMA number, the return address, and the freight arrangements, including the estimated return shipping cost. Do not ship anything back without an RMA number. Shipments sent to our warehouse without authorization may be refused or returned to you at your cost.

Step 3 — Pack the product properly. Freight handling is rough: machines are moved by forklift, stacked, and transferred between trucks several times. You are responsible for packing the product so that it arrives back undamaged. Use the original crate or pallet wherever possible, secure the product to it with bolts, steel banding or ratchet straps, protect cylinders, hoses, couplers, levers, blades and painted surfaces with padding, and mark the RMA number clearly on at least two sides.

This is why we recommend keeping the original packaging for as long as you might want to return the product. Damage caused in return transit by inadequate packing is your responsibility and will be deducted from your refund. We photograph every returned product on arrival.

Step 4 — Collection. We book the collection with our carrier and confirm the pickup date with you. Please have the packed product available at the agreed location on that date.

Step 5 — Inspection and refund. We inspect returned products on arrival at our fulfillment center. Provided the product meets the conditions in this policy, we issue your refund within 10 business days of receipt.

7. Refunds

Refunds are issued to the original payment method. Once we issue the refund, it usually appears on your statement within 5 to 10 business days, depending on your bank or card issuer.

Your refund will be the price you paid for the product, less:

  • the 15% restocking fee, where it applies under Section 2;
  • the actual return freight cost we have paid on your behalf;
  • any deduction for missing components or for damage caused in return transit.

Nothing is deducted for the original outbound delivery. Sales tax charged on the returned product is refunded in full.

We will email you when the refund is issued, with a breakdown of any deductions.

8. Exchanges

We do not process direct exchanges. If you need a different product, return the original under this policy and place a new order. This gets the new product to you faster, because the new order ships as soon as it is placed rather than waiting for the return to arrive.

9. Wrong Item or Our Error

If we sent you the wrong product, an incomplete shipment, or something other than what you ordered, contact us within 30 days of delivery. We will make it right at no cost to you, including all freight in both directions, and no restocking fee applies.

10. Spare Parts

Unused spare parts in their original packaging may be returned within 30 days of delivery, with no restocking fee. Electrical components, seals and gaskets supplied sealed cannot be returned once opened. Parts that have been installed cannot be returned.

11. Your Legal Rights

This policy gives you rights in addition to the rights you have under applicable law. Nothing in this policy limits your rights under the DELEKS USA Limited Warranty or under any federal or state consumer protection law. Your rights may vary from state to state.

12. Contact Us

Deleks USA, Inc. 1800 West Loop S, Ste 1600, Houston, TX 77027, United States Email: quotes@deleks.com · Toll-Free: (866) 384-3461 Monday – Friday, 8:00 AM – 6:00 PM ET · Saturday, 9:00 AM – 1:00 PM ET

Returns are received at our fulfillment center in Georgia. The return address will be provided with your RMA number. Please do not send returns to our Houston office.